DRS HELP DESK

 
 

 
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Jun
3
Posted by DRS Help Desk on 03 June 2019 12:56 PM

DRS add-in users running version 3.2 apps must update to latest version (3.2.0003 or higher) in order to restore app(s) to their normal expiry date. Otherwise 30 June 2019 will appear (hardcoded date).

Summary: 1) download installer, unzip, and install required updates on ALL PCs, 2) request replacement key(s) if you haven't already, 3) enter new key(s) on ONE PC

The list of update installers provided below includes current release editions for all DRS add-ins. Installing this update will initiate a 30 day trial during which you should request a replacement key (if you haven't already done so). The exception is V.I.P. Zone which requires a new key upon installation.
If you have already requested key(s) within the last 30 days, new keys will be issued starting Monday June 17th. There is no need to request key(s) again.
If you need installation assistance please visit our help desk and engage a support rep by live chat (available 9am-6pm weekdays, your local time US/CA).

If you are a Bicycle Bundle (BB) user run three installers: Bicycle Bundle + Service Manager + V.I.P. Zone
If you are a Bicycle Bundle Lite user run Bicycle Bundle installer and select Linker, Power Ops, JumpStart, PO Loader, and DRS Tools when prompted.
If you are a Hobby Bundle (HB) user run three installers: Hobby Bundle + Service Manager + V.I.P. Zone 
If you are a Hobby Bundle Lite user run Hobby Bundle installer and select Linker, Power Ops, PO Loader, and DRS Tools when prompted.
If you are a RMS Toolkit (TK) user run three installers: RMS Toolkit + Service Manager + V.I.P. Zone and install the add-ins you use.
If you have individual add-in license(s), run the appropriate individual installer(s).

Preparation: Login to PC as admin userClose any DRS add-in(s) currently running. Download the appropriate installer(s) from list below. Unzip the installer(s). 

Installation:

Step 1: Right-click on installer and select Run as Administrator, enter installer password, make appropriate app selections (checkboxes and radio buttons), accept the default location, follow prompts to complete the install. If prompted to restart PC you can select No (and restart later).

Step 2: Run app, select About, Register in top menu, click envelope icon and follow the instructions to request a replacement key from our registration office. PLEASE READ THE FOLLOWING POINTS FIRST.
- Version 3.2 updates will run for 30 days without a new key depending on prior version installed. The exception is V.I.P. Zone which requires a new key upon installation. When you receive a replacement key from our registration office, enter it under About, Register, and all licensed apps will return to normal expiry date. You may need to close app and restart for key to be recognized.
- You only need to license one app on one PC to license all PCs that have been updated to current release (run installers on each PC).
- If licensing a suite you only need to request a key for one app on one PC to license the entire suite.

Step 3: Repeat update procedure on ALL other PCs where DRS add-ins are installed.

Bundled suite installers -- (choose ONE ONLY and only if you have a licensed suite)

RMS Toolkit:  www.digitalretailer.com/files/DRSRMSToolkitSetup.zip 
Installer password:  tk033119

Hobby Bundle:  www.digitalretailer.com/files/DRSHBSetup.zip 
Installer password:  hb033119
IMPORTANT: Enable AutoGen and DRS Linker checkboxes when updating your database server. 

Bicycle Bundle:  www.digitalretailer.com/files/DRSBBSetup.zip 
Installer password:  bb033119
IMPORTANT: Enable AutoGen and DRS Linker checkboxes when updating your database server. 

Vertical market add-ins such as PO Loader and Linker are included in an appropriate suite installer above.

Individual installers (ONLY required if you are NOT installing a suite above or if you need Service Manager or V.I.P. Zone added to a bundled suite) --

Service Manager:  www.digitalretailer.com/files/DRSServiceManagerSetup.zip  Installer password: sm033119
V.I.P. Zone
: [requires key upon install]  www.digitalretailer.com/files/DRSVIPZoneSetup.zip  Installer password:  vz033119

AutoGen (included in BB/HB/TK installer):  www.digitalretailer.com/files/DRSAutoGenSetup.zip  Installer password: ag033119
Power Ops (included in BB/HB/TK installer):  www.digitalretailer.com/files/DRSPowerOpsSetup.zip  Installer password:  po033119
SO Tracker (included in BB/HB/TK installer):  www.digitalretailer.com/files/DRSSOTrackerSetup.zip  Installer password: st033119
Serial Editor (included in BB/HB/TK installer):  www.digitalretailer.com/files/DRSSerialEditorSetup.zip  Installer password: se033119
DRS Tools (included in BB/HB/TK installer):  www.digitalretailer.com/files/DRSToolsSetup.zip  Installer password: dt033119
SWAT Search (not needed if you have a Power Ops license):  www.digitalretailer.com/files/DRSSWATSearchSetup.zip  Installer password:  ss033119

Repeat update procedure on any other PCs where DRS add-ins are installed.

HQ Bridge for HQ multi-store users: Update is NOT required.

Remember, you only need to request a key on one PC for one app to license all apps being updated. Our registration office will respond with appropirate key(s) to restore your license to normal expiry date. 

If you have any questions or need assistance please engage a support rep by live chat (available 9am-6pm weekdays, your local time in US/CA) or submit a ticket.

Troubleshooting Tips:
- If installer password fails it means you have an old installer. Delete old and download current installer and make to to unzip before running.
- Make sure all installed apps on all PCs have been updated to the same version. That version should be 3.2.0003 or higher for all apps except V.I.P. Zone and PO Loader-Hobby which should be 3.2.3.0 or higher. Version is shown under About, About in top menu of each app. DRS Linker for Bicycle Bundle should be version 3.2.0008 or higher.
- Make sure you are logged into Windows as an admin user during the installation. 
- If file error message appears during installation make sure paths in Store Operations Administrator, File, Configuration, Paths have read/write access. Or change paths to local, run update, and change back after installation.
- If old keys are not clearing you can run this script in Administrator to remove all DRS keys:  truncate table DRS_keys
- When licensing a suite (Bundle or Toolkit) we suggest you enter the master key into Power Ops.


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