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Knowledgebase

Our public knowledge base (KB) includes a few sample articles from our main technical knowledge base.
Our technical knowledgebase includes 500+ articles organized into categories such as problems/solutions, tips & tricks, downloads, SQL Server, and more. There are two levels of private access -- DRS Add-ins only and full KB access.

- You gain access to our DRS Add-ins knowledgebase when you purchase a DRS add-in with an active annual maintenance plan (AMP).
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 Microsoft Retail Management System Headquarters for Store Operations

If you have multiple store sites you need the utmost power and control to help keep your business on track. Microsoft Retail Management System Headquarters is for you. This pre-packaged solution offers low licensing costs and rapid investment returns, and has highly customizable features for your businesses' specialized needs. Advanced security options, linked communications, and meaningful reports in an instant help you keep control over your costs and help manage selling trends.

RMS Headquarters offers retailers a feature-set designed specifically for dynamic and growing companies:

bullet Integrated point-of-sale and in-store functions that trade data with Retail Management System Store Operations
bullet Ability to create new items, set pricing and discounts, generate purchase orders and direct inter-store inventory transfer from the head office
bullet Automatic uploading of stores' inventory movement, financial transactions and sales data, then organizing the data into a comprehensive all-knowing database
bullet Ability to see, manage, price and control inventory across multiple locations and to make informed decisions based on up-to-date and reliable data
bullet A pre-packaged solution that offers low licensing costs and rapid investment returns
bullet Highly customizable features for individual needs
bullet Built-in security system to restrict employee access to sensitive information
bullet Open-standards access to all retail information stored in a Microsoft SQL Server database
bullet Detailed sales data for data warehousing, OLAP and business intelligence analyses
bullet Ability to view inventory levels at all the stores in the enterprise
bullet Support for virtually all forms of data communications between the head office and stores using a dial-up, virtual private network (VPN), the Internet, LAN and WAN

The required software components that enable you to successfully manage your multi-store operations are:

bullet Store Operations
bullet HQ Remote Client and HQ Communications Server Programs
bullet HQ Manager Program

Microsoft Retail Management System Store Operations
Store Operations software is sold separately from HQ. It operates at each store in the retail enterprise and maintains sales data in a local database. Store Operations automates each store's back-office operations (inventory, pricing, tracking customers and suppliers, etc.) and handles all sales transactions at the checkout lane.

Key information contained in the Store Operations database is regularly uploaded to the head office. At the same time, HQ downloads management's changes made at the head office to each store's database.

HQ Remote Client and HQ Communications Server Programs
The HQ Remote Client and HQ Communications Server programs are parts of the Store Operations HQ software package. HQ Client is installed at each remote store and automatically initiates a connection to the head office based on a schedule specified by the head office. The connection can be made via the Internet, virtual private network (VPN), or dial-up access to the HQ Communication Server. Once connected, HQ Client receives instructions to upload sales and inventory data or other information requested by HQ. It also updates the store's database to reflect any changes made at HQ that need to be propagated to the store.

The HQ Communications Server is installed on a machine at the head office and is responsible for exchanging data between the HQ database and remote stores. It listens for incoming messages from remote stores, processes and records the data in the HQ database, then forwards HQ's directives to remote stores as defined in HQ worksheets.

HQ Manager Program
At the head office, the HQ Manager program provides the user interface and management of retail information in the HQ database. Functions necessary to manage a retail chain are provided. HQ Manager lets you create new inventory items or update the data (items, suppliers, prices, costs, etc.) that keep your retail chain running smoothly. HQ Manager enables you to set policies and procedures for each store to follow, then enforces those rules applicably throughout the enterprise. Specially tailored, multi-level reports let you sort and combine business data—even drill down to modify your database directly from the reports.

HQ employs the widely understood worksheet to implement management changes. You can use a number of different HQ worksheets to plan and execute changes to the HQ database and remote store databases. Worksheets initiate and control data exchanges between the head office and stores. Through worksheets, the head office can command any store, group of stores, or all stores to perform specific tasks that affect the local database, and then to report back processing statuses. Each worksheet contains built-in mechanisms to help you properly plan desired changes, obtain approval for changes, and track actual changes for audit purposes.

Service Manager supports a simple SMTP connection to an outgoing mail server. No security protocols are supported. 
That means your ISP email server is required to send out email. However, the email server used to send mail does not affect your reply address which should be your normal business address.
Example: A Comcast or Cox cable SMTP server is used to send out the notifcation email while the return address email is your business domain address or a gmail account.

If there are any issues with sending a test email in Service Manager check with your ISP support desk to confirm no security protocols are required (since you are already on their network).



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