Knowledgebase: Public KB
DRS Support Plans (pay per incident or unlimited annual options)
Posted by DRS Support Team on 22 May 2015 09:31 AM

We are pleased to offer unlimited weekday support on an annual plan, as well as Pay Per Incident (PPI) support. Please note that 24/7 after-hours support is available through Microsoft Dynamics as long as your RMS software maintenance plan remains active. DRS support is limited to standard hours on weekdays (see support agreement for details).

PPI subscribers: Annual renewal of your DRS support agreement is required in January each year. Otherwise you will lose...

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